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Customer support from cost center to profit driver with Gorgias's Lucas Walker

Episode #

24

Lucas currently leads product marketing and strategic partnerships at Gorgias and has previously founded successful companies including Venngage and Treats Happen. We discussed:

  • Actionable steps to improve your customer support ROI
  • Generating profit from customer support
  • Reducing friction to purchase
  • Why you should always have an offer or promo for customers

Connect with Lucas

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